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 It can take SEVERAL hours for the file to be received and a response to be generated.

PLEASE wait 4 hours before contacting NC Tracks. Barnestorm is not able to assist with this.

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Call NC Tracks Provider Center at 800-688-6696--you will need your NPI number for provider verification.

If your batch has not been received, follow these instructions to resend:

- Go to Billing > HIPAA Transactions >  Edit Serial Numbers, select the file you want to resend, and click Erase Transmit Info.

- Go to Billing >  HIPAA Transactions >  Transmit to NC Medicaid and resend file.