Sometimes when updating the aide care plan or manually adding visits, important steps get missed, and this can cause issues with how the scheduled visits appear on the aide's app.
You will be able to fix the aide's app if the schedules appear correctly on the Aide Schedule screen.
First you will check the schedule by going to Aide Activity > Aide Schedule and pull up the employee from the employee field at the top of the screen. Verify the schedule is correct here before you use the Sync Schedules process below. As needed, go to the Aide Plan and recreate the schedules if they do not show up correctly on the schedule in Office.
Note: This process only syncs the scheduled entry, it does not sync the completed EVV Visit.
1. From Barnestorm Office go to Codes > Other Basic Codes > Employees.
2. Pull up the aide with schedule issues from the top of the screen.
3. If the aide has an active Care Champ account then you will see "Care Champ Settings" button, select it.
4. Click the Sync Schedules button and wait for it to process.
It can take a while to run depending on how many schedules are assigned and the internet speed.
6. Once the progress bar disappears the sync has been complete. Ask the aide to check their schedule in the app.
EVV - Scheduled Visits in Aides App Do Not Match Office
