Most important: "No GPS" visits are still billable, payable, and allowed.
"No GPS" visits are sent as an exception that is allowed by NC DHHS, Sandata, and HHAeXchange.
Although Barnestorm cannot troubleshoot phones or other devices, here are some tips regarding GPS. NOTE that device steps may change at any time and steps below may be outdated without warning:
No GPS EVV Status usually indicates the employee has their location services turned off on their phone, so it cannot gather the GPS location.
The user may have pressed 'Don't Allow' on the location popup when logging into CareChamp.
Or, they may have turned off location services on other apps.
For iPhone users, if the location is denied several times in a row then the location will become disabled until the service is reset.
Non-Barnestorm article for location service troubleshooting:
iPhone
Android
Turn Location on for iPhone
1. Swipe up to close Care Champ app from the phone.
2. Depending on the software version, you will try one of the following steps:
A. Go to Settings > General > Reset > Reset Location & Privacy.
B. Press 'Reset Settings' when it pops up.
OR
A. Go to Settings > General > Transfer or Reset iPhone.
B. Press Reset at the bottom then select Reset Location & Privacy from the list that appears.
C. Key in your phone password and press the Reset Settings button.
4. Answer the first popup by clicking 'Allow While Using App'.
5. Answer the popup by clicking 'Allow'.
6. Open your CareChamp app using the icon on your phone.
7. Answer the popup by clicking 'Allow'.
Turn Location on for Android
1. Open Chrome on the phone that is not sending location for EVV. 
2. In Chrome, click the dots in the upper right to open the Chrome menu.
3. Touch Settings.4. Touch Site Settings.
5. Touch Location.
6. The Allowed sites show.
7. If https://care-champ.web.app does not show on Allowed (as shown below), touch Blocked.
8. See if https://care-champ.web.app shows under Blocked.
9. If https://care-champ.web.app is under Blocked, touch it.
10. Touch Location.
11. Touch Allow.
12. Touch the Clear & reset button.
Administrators should perform these final steps (not the aide):
o Go back to the text messages that were originally sent during CareChamp setup and click the link again.
o When the site comes up, or upon login, you will be prompted to allow locator services--say yes/allow!
Locator services should now work for this aide for the app unless they are turning it off manually.
EVV - Visits Show No GPS for Completed Care Champ
