When an aide does part of the visit, then leaves the patient home, and comes back to complete the visit, you will need to add a new scheduled visit for the second visit, because the system see that as 2 visits, not one. You can also use if the visit crosses dates for HHAeXchange payers.
1) When you find out that the aide has left and wants to go back, you will add scheduled entry from the EVV Visits screen.
2) Go to the EVV Visit screen, and select today if the visit is happening today.
3) Click on the existing visit for that patient today.
4) At the top, click the Schedule button.
5) Change the following information, as needed: Employee, Payer and Job Code, Date and Time.
6) If there are multiple listings under Aide Plans, click that employee number then click on Reload Tasks.
7) Click on Check All for the tasks or go through and only check off the tasks needed.
8) Click the Add Visit button at the bottom, right.
EVV: How to Handle Split Visits